How does custom jewelry design work?
Start by describing the occasion, recipient, stone, material, and engraving idea. Heirbloom.ai helps structure the request so our team can prepare a clear quote.
FAQ
Frequently Asked Questions
Clear answers reduce uncertainty for custom jewelry customers. These launch FAQs should be reviewed and expanded before public advertising begins.
How long does a custom piece take?
The working estimate is 10–15 business days for crafting and quality control before shipment. Complex designs may take longer.
Can I choose birthstones or engraving?
Yes. The design studio supports stone preferences, birthstone-style requests, engraving text, engraving style, material, and sizing notes.
Are personalized pieces returnable?
Custom pieces may have return limits because they are made for one customer. Final return rules require Owner approval before launch.
Do you support ready-made products?
Yes. Collections and product detail pages support ready-made or customizable pieces that can be added to cart as the purchase flow matures.
Is checkout available now?
Checkout is part of the current MVP roadmap. Until payment is enabled, quote requests are the safest customer handoff path.